COVID-19 Procedures

Aug 25, 2020

As an essential service, our clinics remain open throughout the COVID-19 pandemic. While we all adjust to new systems, rules and regulations, our highest priority is to keep you and our staff safe and healthy so we can continue to help you Move Without Pain.

We take all precautions recommended by the World Health Organisation, Department of Health, Queensland Health Department, Australian Government & The Australian Podiatry Association and update our daily procedures as necessary. If you have any specific questions or concerns, reach out to us and we will do our best to help.

Suspended services

  • Magazines and toys have been removed from our waiting rooms

What we’re doing

  • Educating staff on the importance of hand hygiene and cough etiquette.
  • COVID-19 Infection Control training.
  • Routine cleaning and disinfecting of treatment rooms, waiting areas and bathrooms.
  • Placed hand sanitizer throughout each clinic.
  • Spaced waiting room seating at least 1.5m apart.

What we’re asking you to do

  • Cooperate with a pre-screening phone call prior to your visit (questions are listed below).
  • Avoid bringing others with you to your appointment unless it’s absolutely necessary.
  • Reduce time spent in the waiting room by coming as close to your appointment time as possible.
  • If waiting room space is over capacity, we may ask you to wait outside or in your car to maintain appropriate social distancing.

Pre-screening questions we ask over the phone

  • Are you feeling unwell with symptoms such as fever, sore throat, cough or shortness of breath?
  • Have you had close contact with someone who has a confirmed case of coronavirus? (Close contact is: face-to-face contact for more than 15 minutes or sharing an enclosed space for more than 2 hours)
  • Have you travelled overseas in the last 14 days?
  • Did you travel from another state in the past 14 days?

If you answer yes to any of these questions, we will:

  • Reschedule your appointment as soon as possible after the 14-day exclusion.
  • Remind you that protocols state that you must self-isolate at home for 14 days after overseas travel and having close contact with a confirmed COVID-19 case.
  • Remind you that you should call your GP if you develop respiratory symptoms or fever.

For more information, we recommend the following resources: